Last Updated: April 26, 2025 (Revised November 24, 2025)
Thank you for subscribing to StratCinema. We strive to provide a seamless streaming experience, but if you’re unsatisfied, please review our refund guidelines below.
1. General Refund Policy
- Subscription Fees: All subscription payments are non-refundable unless required by law.
- Automatic Renewals: If your subscription renews accidentally, you may request a refund within 7 days of the charge, provided you have not accessed or used the service during that period.
- Billing Errors: If you are incorrectly charged (e.g., double billing), please contact us immediately for resolution.
2. Eligibility for Refunds
Refund requests may be granted only in the following cases:
- ✅ Technical Issues: Persistent and unresolved streaming problems verified by our support team.
- ✅ Unauthorized Charges: Fraudulent or mistaken transactions.
- ❌ Change of Mind: We do not offer refunds if you simply decide you no longer want the service.
- ❌ Partial Usage: No refunds for unused portions of a billing cycle once service has been accessed.
3. How to Request a Refund
- Contact Support within 7 days of the charge by emailing [[email protected]].
- Provide your account email, transaction ID, and reason for the request.
- We will review your request and respond within 5 business days.
- Approved refunds will be processed to the original payment method within 10 business days.
4. Cancellations
- You may cancel your subscription anytime via your Account Settings.
- Cancellations take effect at the end of the current billing cycle.
- No refunds or credits will be issued for the remaining portion of the billing period.
5. Exceptions
- Prepaid Plans (Annual or Quarterly): No refunds available after 30 days from the date of purchase.
- Promotional or Gift Subscriptions: Non-refundable unless otherwise specified at the time of purchase.
6. Chargebacks
- Disputing charges through your payment provider without contacting us first may result in account suspension or termination.
7. Changes to this Policy
- We may update this policy periodically. All changes will be posted on this page with an updated effective date.
8. Contact Us
For refund-related requests or questions, please contact:
- Email: [[email protected]]
- Support Hours: Monday–Friday, 9 AM–5 PM (GMT -5)